1. Introduction
This Privacy Policy explains what we do with your personal data to provide the services offered on the website artisannow.org (the “Platform”), such as the sale and subscription to courses, the creation of your profile on artisannow.org, communications, etc. (the “Services”). This policy also explains the data we may collect when you visit the Platform.
In accordance with applicable data protection legislation, please note the following:
If you reside in a European Economic Area (EEA) member country, this Privacy Policy and the processing of your data will be governed by the General Data Protection Regulation, or Regulation (EU) 2016/679 (“GDPR”).
If you reside in a country that is not part of the European Economic Area, the processing of your personal data will be governed by Article 19 No. 4 of the Political Constitution of the Republic of Chile and Law No. 19.628 regulating the protection of personal data in Chile.
The company responsible for personal data is Tecnología y experiencias educativas y creativas SpA., with fiscal address at Los Laureles 075, 2nd floor, Valdivia, CA, 509000, Chile (artisanNow) (“We” or “Data Controller”). You can contact the Data Controller’s representative by sending an email to: [email protected]
If you do not provide the information indicated as mandatory, we may not be able to process your user registration or provide you with access to some Services available on the Platform.
To register and browse the Platform, you must be at least 16 years old. artisanNow may use your personal information to verify your age and ensure compliance with this restriction.
2. Legal Basis for Data Processing
The collection and processing of your personal data are primarily based on the contractual and non-contractual relationship you have with us.
When we send you newsletters and Services or when we use the email address you have provided to contact you individually or to recognize you when you revisit our website, we do so under informed consent.
The way we process information collected by our cookies is based on the informed consent you have given us, in accordance with current legislation.
3. Information about Collected Data
artisanNow collects data from subscribers, users, and/or visitors who use the website and platform through the following mechanisms:
3.1. AUTOMATIC MECHANISMS: These are computer processes carried out to generate records of the activities of visitors to the website and the platform for issuing electronic signature certificates. The purpose is to establish patterns of activity, navigation, and audience, which do not involve the personal identification of those subscribers, users, and/or visitors.
3.2. artisanNow reserves the right to use this general information to establish criteria that improve the contents and functionalities of this system, always dissociated from the person who provided the data during their navigation.
3.3. MANUAL MECHANISMS: These are formal and express requests for information from subscribers, users, and/or visitors to the platform that involve the collection of personal data such as name, surname, email, among others.
4. Data Processing
4.1. Regarding the delivery of information collected through the aforementioned automatic mechanisms, which do not contain personal identification of subscribers, users, and/or visitors to the website and platform, this information may be used to inform public, governmental entities, or third parties about patterns of activity, navigation, audience, and general characterization of this system.
4.2. Regarding the personal data of users collected through manual mechanisms or other means, these will be processed in order to fulfill the platform’s functions, improve the quality of information, and provide better assistance to community inquiries.
By accepting these Privacy Policies, you authorize artisanNow to:
Communicate to third parties statistical information prepared from the personal data of its users, when it is not possible to individually identify the data subjects (disassociated data), in accordance with the law.
5. Data Subject’s Rights
At all times, the user may exercise the rights granted by Law No. 19,628.
To exercise these rights, send an email to: [email protected], indicating your (i) identity with your full name and the email address used to register or make purchases on artisanNow, an identification document to verify your identity, and (ii) the right or rights you are exercising.
You can also visit the data protection supervisory agency in your country to file a complaint or request the protection of your rights if you deem it necessary.
The exercise of these rights is free of charge, except when claims are deliberately unfounded or excessive, in which case the individual will have to bear the costs of the process.
6. Security
The website and platform use SSL encryption to protect information transmission. This information is securely stored, with mechanisms in place to control possible losses, misuse, alteration, or unauthorized disclosure of such information.
7. Options
The provision of artisanNow’s Service may involve the use of your personal data, with your explicit consent, to send you personalized advertising related to our products and services, through emails or other electronic communication means, sent by us or external partners. To improve our services, please note that personal information related to purchases, interests, and preferences may be used by artisanNow for analytical purposes, user profile characterization, marketing studies, quality surveys, and to improve interaction with our customers.
If you do not wish to receive certain types of communications sent by email, you can unsubscribe from notifications by following the instructions provided in each notification you receive.
8. Data Retention Period
We will retain your personal data for as long as we have a valid contractual relationship, and after that, for the period determined by the obligations arising from data processing or as established by law.
9. Recipients of Data
To fulfill the objectives outlined in this Privacy Policy, it may be necessary to provide or disclose your personal data to third parties for the following reasons:
Business transfer: related to any reorganization, restructuring, merger, sale, or any other transfer of assets, including personnel, provided that the receiving party agrees to process your data in accordance with our Privacy Policy.
Service providers: to provide services on our behalf or to assist us in providing our services. For example, we may contract providers to perform marketing, advertising, communication, infrastructure, and IT services, to customize and improve our service, to process credit card transactions or other payment methods, for customer service, debt collection, data analysis and improvement (such as user interaction data with our services), and to process and manage satisfaction surveys. To be efficient, these partners and providers may be located in the US or other countries or territories located outside the European Economic Area and may not provide data protection services comparable to those in your country or the European Union.
By accepting our Privacy Policy, you specifically authorize us to process and report your personal data to the mentioned partners and to disclose your personal data to providers as processors located outside the European Economic Area for the purposes described herein and to provide a complete service. When we disclose personal information when exchanging data with countries located outside the European Economic Area and other regions with data protection laws, we ensure that the information is transferred in compliance with this Privacy Policy and the applicable data protection laws.
10. Cookie Information
We use cookies, small files with information about your browsing on this Platform, mainly to enable a better user experience. Please read our Cookie Policy for more information on the cookies we use, their purpose, and other useful information.
11. Requirements
In compliance with the Privacy Shield Principles, artisanNow commits to resolve claims regarding the collection or use of your personal information. European Union users with inquiries or claims related to the Privacy Shield policy should first contact artisanNow at: [email protected].
12. Changes
We will periodically update this Privacy Policy in accordance with legal, regulatory, or operational changes. We will notify you of these changes (including the effective date) as required by law.